Replacement Policy
At URMOZ Store, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may request a replacement under the following conditions.
6-Day Replacement
We offer a 6-day replacement policy from the date of delivery if:
- You receive a damaged product.
- You receive a defective or non-functional product.
- You receive the wrong product.
Replacement Request
To request a replacement, you must contact us within 6 days of delivery and provide:
- Your order number.
- Clear photos and/or an unboxing video showing the issue.
- A brief description of the problem.
Important Notes
- Replacement requests submitted after 6 days from the delivery date will not be accepted.
- The product must be returned in its original condition with all accessories, tags, manuals, and packaging (if applicable).
- Products showing signs of misuse, accidental damage, physical damage caused after delivery, or unauthorized modifications are not eligible for replacement.
- Once your request is verified, a replacement will be processed. No refunds will be issued.
By placing an order on URMOZ Store, you acknowledge and agree to this Replacement Policy.